Rental Terms and Conditions
When is my rental term over?
Your rental is officially terminated on the day you ship the equipment back to our facility, provided you have used our round-trip shipping service. If you did not, the rental is terminated on the day the equipment is physically received in our facility.
When does my rental start?
Your rental officially starts on the day you receive the equipment.
Sales-Related Inquiries
What is the phone number for your Sales Department?
Our Sales Department can be reached 24 hours a day, Monday through Friday, at 800.532.3381.
Do you have new equipment for sale?
Yes, TRS-Environmental offers new equipment for sale. We also offer a wide variety of pre-owned equipment for sale. Our current sales list can be accessed here.
Do you sell replacement parts?
Yes, TRS-Environmental does offer some replacement parts for sale.
Do you rent to individuals (not related to any specific company)?
Unfortunately, we do not rent to individuals. TRS-RenTelco and TRS-Environmental are business-to-business companies that rent equipment only to other companies. TRS-Environmental does sell both new and used equipment to individuals.
Do you offer rent-to-purchase programs?
Yes, TRS-Environmental does offer rent-to-purchase options. Click here to learn about the various financial options.
How do I see pricing on your website?
Please visit https://www.trs-environmental.com/login.aspx and complete a short registration form to access our Account Services. Prices are available when you sign in into our website.
Do you accept credit cards?
Yes, TRS-Environmental accepts most major credit cards as payment.
The person you have listed as my company contact is no longer with us; how can I update that information?
Please call 800.532.3381 to speak with one of our Sales Administrative Assistants or email us at trs@trs-environmental.com to update your company’s contact information.
Repairs and Support
How do I reach your Support Department?
You can email your customer support inquiries to CCCServiceCall@trs-environmental.com or call us at 800.532.3384.
Do you repair equipment?
We offer repair services on many models of environmental monitoring equipment. Click here for an equipment repair request form or contact our Customer Care Center at 800.532.3384 to request repair services.
Do you provide third-party calibrations?
We offer third-party calibrations and maintenance on many models of environmental monitoring equipment. Click here for an equipment calibration/maintenance request form or contact our Customer Care Center at 800.532.3384 to request calibration or maintenance service.
What is the process for getting my rental equipment repaired?
If your rental equipment is not functioning properly, please contact our Customer Care Center at 800.532.3384 for support. The Customer Care Center will work with you to troubleshoot the problem. If we are unable to resolve the problem, the Customer Care Center will arrange to exchange your rental equipment. A new unit will be shipped to you overnight at our expense, and you should return the non-working unit within five days. In the event we do not have the same unit to exchange, we will offer you a substitute or will repair and return your unit. A “Repair and Return” requires you to ship the equipment to our facility for service; we then expedite the repair/calibration and return the equipment via overnight service. The turnaround time is typically 24 hours for the repairs/calibrations we can perform in-house, but it can take longer if we have to send the equipment to the OEM for additional repairs.
I need to track my equipment order that was shipped. Where do I get that information?
TRS-Environmental provides a shipment confirmation to customers via email as soon as your order is shipped. This confirmation includes the carrier and tracking number for your shipment. You may also call our Customer Care Center at 800.532.3384 with your rental agreement number and we will help you track your equipment.
Who do I call for user setup on the equipment I just received?
Please call our Customer Care Center at 800.532.3384 (available 24/7) for user setup. A qualified Technical Support Representative will assist you with your equipment set up. Please have your equipment asset number ready so we can open a service call for you.
What is the status of my Repair Asset?
Please call our Customer Care Center at 800.532.3384 or email us at repair@trs-environmental.com for status on your repair asset.
Equipment Return
What is the procedure to ship back equipment to TRS?
Please pack the equipment in the same packaging it was received in and return it to:
TRS-Environmental
1830 West Airfield Drive
P.O. Box 619260
DFW Airport, TX 75261
For assistance, please call our Customer Care Center at 800.532.3384 and have your equipment asset number(s) handy for reference.
I am returning my equipment and need the list of accessories that came with my order.
The list of accessories that were shipped with your order can be found on the packing slip that was included with your equipment. If the packing slip is not available to you, please call our Customer Care Center at 800.532.3384 or email us at CCCServiceCall@trs-environmental.com and we will email you a copy of the packing slip.
I was informed that there was a missing accessory on my returned order. Can I see a picture of the missing accessory to help locate it?
Please call our Customer Care Center at 800.532.3384 or email us at CCCServiceCall@trs-environmental.com and we will email you a photo of the missing accessory.
Online Account Management – My Account
How do I set up an account on your website?
Please visit https://www.trs-environmental.com/login.aspx to sign up for our online account services.
How do I reset My Account password?
Please visit https://www.trs-environmental.com/login.aspx and click on the “Forgot Your Password?” link.
I've registered online but I haven’t received a confirmation email.
Please check your junk or spam folders and make sure the email you are using is a valid email ID. If you are still having trouble, please call TRS-Environmental at 800.532.3381.
I've registered online and received a confirmation email, but I’m having trouble setting up a user name and password.
Once you submit your online registration, a confirmation link is sent to the same email address you used to complete your registration. Make sure you click on the confirmation link and registration submit button only once. Clicking on the confirmation link will redirect you to another page where you will have an opportunity to set your new password. If you are still experiencing technical difficulties, please call 800.532.3381.
Invoices, Packing Slip, On-Rent Reports
Can I get a copy of an invoice for my expense report?
Yes, please call our Customer Care Center at 800.532.3384 or email us at CCCServiceCall@trs-environmental.com with details of your rental agreement and asset number(s).
I need help understanding my invoice, who can help me?
Please call our Customer Care Center at 800.532.3384 or email us at CCCServiceCall@trs-environmental.com and we will try to assist you. If your inquiry requires further details, we will transfer you to the appropriate Credit/Collection Account Specialist.
How do I get a copy of my packing slip to see what was shipped?
Please call our Customer Care Center at 800.532.3384 or email us at CCCServiceCall@trs-environmental.com and we will send you one.
Who do I call to receive an On-Rent Report?
Please call 800.532.3381 to speak with one our Sales Administrative Assistants who can provide you with an On-Rent Report. You can also register on our website and access the On-Rent Report as well as other reports directly from the My Account page.
